Term and Conditions

At Callaway Golf Shop, we’re dedicated to serving the global golf community with high-quality equipment and exceptional service. Our policies reflect our commitment to your satisfaction and our confidence in our products.

1. Acceptance of Terms

By accessing and using golfs-gearshop.com (the “Site”), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site or purchase our products.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the new Terms and Conditions.

2. User Obligations and Responsibilities

As a user of our Site, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the Site only for lawful purposes and in accordance with these Terms and Conditions
• Not use our Site to engage in any fraudulent or illegal activities
• Be responsible for all activities that occur under your account

You must be at least 18 years of age to make a purchase on our Site. By placing an order, you represent that you are of legal age to form a binding contract.

3. Products and Services Description

Callaway Golf Shop specializes in premium golf equipment and accessories including:

• Golf Clubs (Drivers, Fairway Woods, Hybrids, Irons, Putters, Wedges, Complete Sets)
• Golf Bags (Carry Bags, Cart Bags, Stand Bags, Travel Bags)
• Golf Balls
• Apparel and Shoes (Men’s, Women’s, Junior’s)
• Accessories

We strive to display our products as accurately as possible, but please note that the colors and appearance may vary slightly depending on your monitor settings.

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time without notice.

4. Orders and Payment Terms

Order Process:

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Our acceptance of your order occurs when we send the shipping confirmation email.

Pricing:

All prices are listed in US Dollars. We reserve the right to change prices at any time without notice. Despite our best efforts, occasionally an item may be mispriced. If we discover a pricing error, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you have the legal right to use the payment method. All payments are processed securely through encrypted connections.

Order Processing:

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.

5. Shipping Policy

We are committed to getting your premium golf equipment to you efficiently and securely, no matter where you play.

Shipping Methods & Timeframes:

We offer two reliable shipping options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

International Shipping:

We proudly serve golfers worldwide! Please note that we are unable to ship to parts of Asia and some remote areas (as specified in our detailed shipping policy). International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Shipping Address:

Please ensure your shipping address is correct at the time of order placement. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Returns and Exchanges

Your satisfaction is our priority. We stand behind the quality of our premium golf equipment and want you to be completely confident in your purchase.

Return & Exchange Timeframe:

We accept returns and exchanges within 15 days of you receiving your order. This gives you adequate time to test your equipment and ensure it meets your performance standards on the course.

Eligibility Conditions:

To be eligible for a return or exchange:

• Items must be unused and in their original condition
• Original packaging must be intact, including all tags and protective covers
• A proof of purchase or order number must be provided

Return Process:

To initiate a return or exchange, contact our customer service team at [email protected] within the 15-day window. Please include your full name, order number, product name, and reason for return/exchange.

Refund Timeline & Methods:

Refunds will be issued to the original payment method within 7-10 business days after we process your return. The timing may vary depending on your financial institution:

• Credit Card payments (Visa, MasterCard, JCB): 5-10 business days
• PayPal payments: 3-5 business days

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

7. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Callaway Golf Shop or our suppliers and is protected by international copyright laws.

The Callaway name and logo are registered trademarks. You may not use our trademarks without our prior written permission.

You may access and use the content on this Site for personal, non-commercial purposes only. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent is strictly prohibited.

8. Limitation of Liability

Callaway Golf Shop will not be liable for any damages of any kind arising from the use of this Site or from any products purchased through this Site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

We do not guarantee that our Site will be uninterrupted or error-free, and we will not be liable for any interruptions or errors.

Our total liability to you for any claim related to these Terms and Conditions or your use of the Site will not exceed the amount you paid for the product(s) that is the subject of the claim.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our Site, to understand our practices regarding your personal information.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Any dispute relating in any way to your use of the Site or to products you purchase through the Site shall be submitted to confidential arbitration in El Paso, Texas, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in Texas.

11. Contact Information

For any questions regarding these Terms and Conditions, shipping, returns, or exchanges, please contact our dedicated customer service team:

Email: [email protected]

Address: Callaway Golf Shop, 1994 Birch Street, El Paso, TX 79936 USA